Terms of service

Last updated: November 6, 2026

These Terms and Conditions (also called our Terms of Service) govern your use of the Chill AF Seltzer website and purchases made through our online store. In these terms, “Chill AF,” “we,” “us,” and “our” refer to Chill AF Seltzer. Our store is hosted on Shopify, which provides the ecommerce platform that allows us to offer our products.

1. Using our store

Please read these terms before placing an order. By using our store or placing an order, you agree to these terms to the extent permitted by applicable law. You must be of legal age to enter into a binding purchase agreement and meet any additional age or eligibility requirements applicable to the products and your location. You may not use our store or products for an unlawful purpose.

You agree to provide accurate, current billing, shipping, and contact information. If you create an account, you are responsible for protecting its credentials and notifying us of unauthorized use. We may restrict access that involves fraud, unlawful activity, or misuse of the website.

2. Products, pricing, and availability

Product descriptions, ingredients, package sizes, availability, and prices are shown on the relevant product pages. Please review the product information and label before purchasing or consuming a product. Images are illustrative, and packaging may vary. Prices and availability may change for future orders. Applicable shipping charges and taxes are displayed at checkout before you complete your purchase.

We make reasonable efforts to keep information accurate. If a material pricing or description error affects an order, we will contact you to resolve it or cancel the affected order and refund any payment collected for it. We will not charge you an increased price without your agreement. Promotions are subject to their stated conditions.

3. Orders and payment

When you submit an order, you authorize the payment method provided to be charged the total displayed at checkout. An order acknowledgement confirms receipt of your order and does not guarantee availability or fulfillment. We may decline or cancel an order because of unavailable inventory, a material error, suspected fraud, payment failure, or restrictions that prevent us from fulfilling it lawfully. If we cancel a paid order, we will refund the amount collected for the canceled items and any applicable associated charges.

If you need to change or cancel an order, contact us promptly at info@chillafseltzer.com or 860-517-4880. Changes may not be possible once an order has been processed or shipped. This does not limit your refund rights or any rights provided by applicable law.

4. Shipping and delivery

Our Shipping policy explains shipping destinations, delivery estimates, tracking, missing packages, and damaged shipments and forms part of these terms. Available delivery options and charges are shown at checkout. Delivery times are estimates and can be affected by carrier delays and other circumstances. We may restrict destinations where we cannot lawfully or practically fulfill an order.

5. Refunds

Our Return policy forms part of these terms. If you are not satisfied with your purchase, email info@chillafseltzer.com or call 860-517-4880 within 14 days of receiving your package, and we will refund your purchase. For damaged shipments, follow the instructions in our Shipping policy. Nothing in these terms reduces any additional refund or consumer rights provided by applicable law.

6. Product information and responsible use

Our products contain hemp-derived CBD. Read and follow the product label and do not use a product in a way that violates applicable law. Information on this website is for general informational purposes and is not medical advice. Consult a qualified healthcare professional with questions about whether a product is appropriate for you, including if you are pregnant, nursing, taking medication, or have a medical condition. Individual experiences may vary.

The statements made within this website have not been evaluated by the Food and Drug Administration. These statements and the products of this company are not intended to diagnose, treat, cure or prevent any disease.

7. Website content and permitted use

Our branding, logos, photographs, text, and other website content belong to us or our licensors, except where otherwise indicated. You may view and use the website for lawful personal shopping purposes. You may not reproduce or exploit our content commercially without permission or interfere with the website, introduce malicious code, attempt unauthorized access, or submit fraudulent information. These terms do not restrict uses permitted by applicable law.

8. Privacy and third-party services

Our Privacy policy explains how personal information is collected, used, and disclosed, including information processed by Shopify and service providers to operate the store, process payments, and fulfill orders. It controls matters relating to personal information. Third-party websites and services linked from our store may have their own terms and privacy policies. A link does not mean we endorse or control that third party.

9. Website availability and limitations

We make reasonable efforts to operate an accurate, available website but cannot guarantee uninterrupted or error-free access. To the extent permitted by law, the website is provided on an “as available” basis without additional warranties concerning its availability or suitability for a particular purpose.

To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from website interruptions or misuse of the website. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or any non-waivable product liability, warranty, or consumer protection obligation. These provisions do not override our stated refund promise.

10. Governing law and resolving concerns

These terms are governed by Connecticut law, subject to any mandatory consumer protections that apply where you live. Please contact us first so we can try to resolve any concern. Nothing in these terms requires arbitration, waives a right to bring a claim in a court with jurisdiction, or limits a remedy that cannot be waived by law.

11. Changes and general provisions

We may update these terms by posting a revised version and updating the date above. Changes apply prospectively and do not retroactively reduce rights relating to an order already placed. We will provide additional notice or obtain consent when required by law. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.