General shipping
Where do you ship?
We ship throughout the United States. However, free shipping is only available in the continental United States. Due to the weight of our seltzers, we’re unable to offer free shipping to Alaska and Hawaii.
When will my order be delivered?
Orders arrive within 2–7 business days after you place your order, depending on the shipping method selected. Orders ship from Connecticut, and transit times vary based on your distance from our facility. Once your order ships, you’ll receive a UPS tracking number so you can follow its progress.
What should I do if my package hasn’t arrived?
Please email us at info@chillafseltzer.com or call 860-517-4880. We’ll do our best to work with the carrier to resolve the issue. Please note that we’re not responsible for delivery failures caused by errors in the order or the shipping address provided.
Damages & refunds
What should I do if my shipment arrives damaged?
Please email us at info@chillafseltzer.com with a photo showing the damage and that the cans are unusable. We’ll ship replacement product free of charge.
How do I request a refund?
If you’re not satisfied with your purchase, please email us at info@chillafseltzer.com or call 860-517-4880 within 14 days of receiving your package. We’ll refund your purchase.
Contact us
How can I contact you?
For general questions, email info@chillafseltzer.com or call 860-517-4880.